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Why CIGMAN?

Fast and Secure Global Delivery

Which countries do you ship to?

CIGMAN ships to the United States, Europe, United Kingdom, Australia, the Middle East, etc.

We currently do not ship to the following areas:

Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palu, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding..

How much does shipping cost?

Free shipping for all order on our website. 

How long does shipping take?

Generally, your package will be sent out from our warehouse in the United States, Europe, or Australia. The delivery time only takes 2-5 business days.

If there is no stock in the local warehouse, we need to deliver the goods from the China factory, which usually take 10-15 working days.

Country Shipping Time
United Stated 2-5 working days
Europe 2-5 working days
United Kingdom 2-5 working days
Canada 2-5 working days
Japan 2-5 working days
Australia 2-5 working days

 

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 48 hours.

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend that you contact your carrier first and find out the status of your package. It could be left with a neighbor or somewhere else. Please contact us at service@cigman.com if the carrier's customer service cannot help you, and we will open a case to find out. 

Why have I only received part of my order?

Some items could be sent separately, and the second (or more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and, if the package still hasn't arrived, please contact us at service@cigman.com.

Competitive Pricing
Award Winning Products
30-Day No-Hassle Returns

Cigman offers a full refund for full-priced products in case they are received within 15 days of the delivery provided the following.

  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as the customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics, are non refundable.

Customers need to bear the freight returned to the warehouse.

 

 

Refund Terms and Conditions

  1. Cigman will not be responsible for any costs associated with the return of the products. Hence, we suggest you ship the product with a reputed, traceable, insured, and trustworthy shipping carrier. We aren’t responsible for any kind of a shipping fee or an import fee incurred in the return of the product.
  2. Damages to or discrepancies in the product must be reported within 5 days of its delivery. Ensure that you specify the order number, a brief description of the problem, along with a picture of the product.
  3. Cigman doesn’t accept responsibility for products delivered to an incorrect address given by the sender. Hence, we strongly recommend you to check your shipping information multiple times and confirm your order only after you are sure that everything is correct.

  

Warranty

The laser tool passed rigorous and comprehensive product inspection. We are confident of the quality of our products and offer outstanding guarantee for professional users of the products.

 

We offer 3 Year Limited Warranty from date of purchasing provided that:

  • Proof of purchase
  • Fair wear and tear
  • Have not repaired by unauthorized persons
  • Has not been misused

Defective products will be repaired or replaced, free of charge or at our discretion, if sent together with proof of purchase to our authorized distributor(s)

 

This Warranty does not cover:

  • Faults caused by accidental damage
  • Failure to use according to manufacturers’ instructions
  • Defects caused by maintenance or renovation without our authorization
  • Calibration and care are not covered by warranty

 

Note:

  • To the extent permitted by law, we shall not be liable under this Warranty for indirect or consequential loss resulting from faults in this product.
  • Repair or replacement under this Warranty does not affect the expiry date of the Warranty.
  • This warranty is limited to purchased customers, and is not permitted to transfer this warranty to other third parties.
  • This Warranty may not be varied without our authorization.
  • Cigman will provide free replacement of new products for customers who have problems with the product within three months of purchase. If the product has problems within the scope of warranty after three months, Cigman will provide new products as a replacement, but customers need to bear the corresponding shipping costs.

 

 

If you have any question, please feel free to contact us: service@cigman.com.

3-Year Warranty

 

Terms of use:
1. This product (CIGMAN Care) is a special service product and cannot be returned.
2. Valid for three year starting from the date of purchase.
3. If the product or its accessories are damaged by non-human factors, we will replace the accessories or product for free (free shipping and free replacement).
4. For cigman.com orders only.
5. CIGMAN Tools has the final right to explain the terms.

 

 

Exceptional Customer Support

Can't find what you're looking for? Get in touch.

Contact us today and a representative will be in touch as soon as possible. Although we strive to respond within 24 hours, we are experiencing a high volume of inquiries and our response time may be delayed. Please know our team is committed to supporting you and will connect with you soon.

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