Shipping & Delivery

Which countries do you ship to?

CIGMAN ships to the United States, Europe, United Kingdom, Australia, the Middle East, etc.

We currently do not ship to the following areas:

Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palu, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding..

How much does shipping cost?

Free shipping for all order on our website. 

How long does shipping take?

Generally, your package will be sent out from our warehouse in the United States, Europe, or Australia. The delivery time only takes 2-5 business days.

If there is no stock in the local warehouse, we need to deliver the goods from the China factory, which usually take 10-15 working days.

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 48 hours.

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend that you contact your carrier first and find out the status of your package. It could be left with a neighbor or somewhere else. Please contact us at service@cigman.com if the carrier's customer service cannot help you, and we will open a case to find out. 

Why have I only received part of my order?

Some items could be sent separately, and the second (or more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and, if the package still hasn't arrived, please contact us at service@cigman.com.